Help & contact
Real people. Real answers.
A small team builds Thread — and the same small team answers every email. No bots, no ticket numbers.
Most common
Or write to us
We read every email.
Most messages get a reply within a few hours during the day, or by the next morning at the latest. Tell us your order number if you have one, and what you're trying to do.
For anything urgent — a box that's gone missing, a charge you don't recognize — write to [email protected] and mention "URGENT" in the subject. We move on those first.
Thread, Inc. · 3500 Piedmont Rd NE, Suite 330 · Atlanta, GA 30305